Makom
Support
Last updated: 8 September 2026
This page covers the Makom marketplace app and every studio-branded app built on the Makom platform. They are the same platform, operated by WitzLyne Ltd, so support works the same way for all of them.
Two places to ask, and it matters which. Your studio answers questions about classes, memberships, prices and money. We answer questions about the app, your account and your privacy.
Ask your studio
Your studio is an independent business. It sets its own schedule, prices, cancellation rules, membership terms and refunds, and it is the business you pay. It is the right and fastest contact for:
- class times, availability, instructors and what to bring;
- a late cancellation, a no-show, or a booking restriction;
- membership terms, renewals, freezes and cancellations;
- a charge, a receipt or a refund;
- a health declaration, an injury or an accessibility need.
Your studio's contact details are in the app and on its page on getmakom.com. You can also message it directly from the app.
Ask us
Email isaac@getmakom.com for anything about the software itself:
- you cannot sign in, or a verification code is not arriving;
- the app crashes, will not load, or shows something clearly wrong;
- a booking did not go through but you were charged;
- you think another account is using your details;
- a privacy request, a data export or an account deletion;
- reporting a security problem you have found.
What to include
Write from the email address on your account, or tell us the phone number on it, and include:
- which app you are using, and your studio's name;
- your phone model and app version, if it is a crash or a display bug;
- what you did, what you expected, and what happened instead;
- the date and time, and a screenshot if you have one.
Never send a password, a one-time code or a full card number. We will never ask you for any of them, and a message that does is not from us.
If we cannot sort it out between us
Ask your studio first, and us second, because that is almost always faster. If it stays unresolved, two Israeli regulators take complaints directly from the public and neither charges anything:
- the Consumer Protection and Fair Trade Authority (הרשות להגנת הצרכן ולסחר הוגן), for a charge, a refund, a cancellation the studio would not honour, or a price or term you say was misleading;
- the Privacy Protection Authority (הרשות להגנת הפרטיות), for how your personal information was handled, including a request to see, correct or delete it that was refused.
A small claim can also go to the small claims court for the district where you live, without a lawyer.
Privacy, export and deletion
Account & Data in the app holds your data export, your privacy settings and the control that deletes your account. If you cannot sign in, use the account deletion page. What we hold and for how long is in the privacy policy.
Reporting another member
You can report a class-board post and block another member from inside the app. Reports go to your studio, which moderates its own board. If something is urgent or unsafe, tell your studio directly and write to us as well.
Contact
WitzLyne Ltd, 6 Vilna Street, Tel Aviv-Yafo, Israel, company 517400826. isaac@getmakom.com. We answer support email in the order it arrives, and sign-in and billing problems first. The terms of use explain who is responsible for what.